Omnichannel

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The Real Message about Great Customer Experience with Omnichannel

Empower Your Contact Center Agents with an Omnichannel Desktop In an age where most consumers go to the Web to ...
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THE DNA OF COLLECTIONS SUCCESS

Isn’t a Collections Department another form of a Contact Center? Do Customer Service and the Collection Departments have to be silos? ...
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Silos are the New Customer Experience Enemies!

Social Media, Mobile, Web and Contact Centers are here to stay! Do your Customer Service Agents utilize the Social Media ...
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People come and people go – but what about your business?

Human beings and businesses have a lot in common. They are both subject to encounter change and they have to adapt ...
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