Discover Today’s Trends on CRM and CEM Initiatives

Agent Desktop / Omnichannel

The Real Message about Great Customer Experience with Omnichannel

August 7, 2019
Collections Call Center / Omnichannel

THE DNA OF COLLECTIONS SUCCESS

Business Silos / Omnichannel

Silos are the New Customer Experience Enemies!

Business Change / Omnichannel / Transformation

People come and people go – but what about your business?

Uncategorized

I’ll take an old fashioned – NOT!

BC Solutions, LLC

The Real Message about Great Customer Experience with Omnichannel

Empower Your Contact Center Agents with an Omnichannel Desktop In an age where most consumers go to the Web to ...
Read More
BC Solutions, LLC

THE DNA OF COLLECTIONS SUCCESS

Isn’t a Collections Department another form of a Contact Center? Do Customer Service and the Collection Departments have to be silos? ...
Read More
BC Solutions, LLC

Silos are the New Customer Experience Enemies!

Social Media, Mobile, Web and Contact Centers are here to stay! Do your Customer Service Agents utilize the Social Media ...
Read More
BC Solutions, LLC

People come and people go – but what about your business?

Human beings and businesses have a lot in common. They are both subject to encounter change and they have to adapt ...
Read More

Categories

Subscribe!