Discover Today’s Trends on CRM and CEM Initiatives

Agent Desktop / Omnichannel

The Real Message about Great Customer Experience with Omnichannel

August 7, 2019
Collections Call Center / Omnichannel


Business Silos / Omnichannel

Silos are the New Customer Experience Enemies!

Business Change / Omnichannel / Transformation

People come and people go – but what about your business?


I’ll take an old fashioned – NOT!

BC Solutions, LLC

TBT: Multi-Channel Customer Engagement in the 90’s? We built it ourselves!

I am proud to have been part of an innovative company in the 90’s. SkyTel was probably one of the first ...
Read More
BC Solutions, LLC

Is this your reality or a trip down memory lane?

Is your executive level Customer Service management team having issues justifying the replacement of your old customer engagement technology? Hopefully ...
Read More
BC Solutions, LLC

Is achieving great CX being limited in your company?

Analogy: Top-of-the-line when originally purchased.No longer supported by the Manufacturer.Your sales rep has retired or is working for another vendor.Replacement ...
Read More