I’ll take an old fashioned – NOT!
By BC Solutions, LLC |
A modern customer service organization should be built on modern technology instead of “old fashioned” monolithic hardware. Using an open, standards-based ...
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Do you want your customers talking to your help desk?
By BC Solutions, LLC |
All I really need to show on this blog is one picture and ask one question. I think everybody gets it. But ...
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Did You Drink the Snake Oil
By BC Solutions, LLC |
Were you the unfortunate victim of making a bad choice for your Cloud CXM/CRM vendor? Maybe many of the underlying ...
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CXO – Customer Experience Optimization – “It’s all about the data!”
By BC Solutions, LLC |
Big data and analytics for a holistic customer journey The most common question from any business shopping for enterprise software ...
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CX Software is not a Commodity, so why “Cheap Out”?
By BC Solutions, LLC |
Unfortunate CX Investment Reality There are way too many companies out there today that have forgotten the old adage, ” ...
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What’s on your agent’s desktop?
By BC Solutions, LLC |
How many applications do your agents use for call handling? Is there a window for CRM, order entry, email, chat, knowledge ...
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What is the difference between CRM and CXM?
By BC Solutions, LLC |
What is the difference between CRM and CXM? Can your CRM vendor do everything that a CXM vendor can do? Probably not ...
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TBT: Multi-Channel Customer Engagement in the 90’s? We built it ourselves!
By BC Solutions, LLC |
I am proud to have been part of an innovative company in the 90’s. SkyTel was probably one of the first ...
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Is this your reality or a trip down memory lane?
By BC Solutions, LLC |
Is your executive level Customer Service management team having issues justifying the replacement of your old customer engagement technology? Hopefully ...
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